Question 1

What is the minimum order quantity for custom socks?

Accepted Answer

The minimum order quantity is 300 pairs per size. You cannot mix sizes to reach the minimum - each size requires its own 300 pair minimum. For example, ordering 300 Medium and 300 Large is valid, but 150 Medium + 150 Large is not.

Question 2

How long does production take?

Accepted Answer

Standard production time is 14-21 business days after design approval. Rush orders may be available for an additional fee. Production begins once your design is finalized and payment is confirmed.

Question 3

What sock styles are available?

Accepted Answer

We offer four main sock styles: Crew Socks (mid-calf length, most popular), Ankle Socks (low-cut athletic style), Quarter Socks (between ankle and crew), and Knee-High Socks (full length). Each style has optimized design dimensions.

Question 4

How much do custom socks cost?

Accepted Answer

Pricing ranges from $3.50 to $12.00 per pair depending on sock style, design complexity, and order quantity. Volume discounts are available: 10% off for 600-999 pairs, 15% off for 1000-2499 pairs, and 20% off for 2500+ pairs.

Question 5

What file formats do you accept for logos?

Accepted Answer

We accept PNG, JPG, SVG, and BMP file formats. Vector formats (SVG) provide the best quality for logo reproduction. Our design studio also includes tools to create designs from scratch.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. All orders include tracking information. Shipping costs are calculated based on destination and order size. Most international orders arrive within 7-14 business days after production.

Question 7

Can I see a sample before placing a large order?

Accepted Answer

We provide digital proofs for all orders before production begins. For physical samples, contact our support team to discuss sample options. Some sample programs may have associated costs.

Question 8

What materials are the socks made from?

Accepted Answer

Our socks are made from premium materials including cotton blends, moisture-wicking polyester, and spandex for stretch and comfort. Custom material blends are available for larger orders.

Question 9

Can I reorder the same design later?

Accepted Answer

Yes! All designs are saved to your account for easy reordering. You can access your saved designs anytime and place repeat orders with just a few clicks.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. For large orders over $5,000, bank transfer options are available.

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